Last updated: August 23, 2026
This Privacy Policy explains how MAX Appliance Repair (“MAX,” “we,” “us,” or “our”) collects, uses, and protects information when you visit maxserviceus.com, call us, or submit a service request.
Information we collect
- Service request information: name, phone number, email address, city or ZIP code, appliance or equipment details, and the description you provide.
- Communications: information contained in calls, emails, estimates, invoices, warranty records, and customer-service messages.
- Device and usage information: IP address, browser and device type, pages viewed, referring pages, approximate location, and interactions with the site.
- Cookie and advertising information: identifiers and events collected through cookies or similar technologies, subject to your cookie choice.
How we use information
We use information to respond to requests, schedule and provide repair services, prepare estimates, process payments, administer warranties, prevent fraud and abuse, improve the website, measure marketing performance, comply with legal obligations, and protect our customers and business.
Service providers and disclosures
We may disclose information to companies that help us operate the website and business, including hosting, email, scheduling, payment, analytics, advertising, security, and professional-service providers. The site uses Google services such as Google Analytics, Google Ads, and reCAPTCHA. These providers process information under their own terms and privacy policies. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, or property.
Sale or sharing of personal information
We do not sell personal information for money. Analytics and advertising technologies may process or disclose online identifiers in ways that can be considered “sharing” under some privacy laws. You can decline optional cookies or reopen Cookie settings from the footer. Where legally required, we also honor supported Global Privacy Control signals.
Retention and security
We retain information only as long as reasonably necessary for service delivery, warranty administration, accounting, dispute resolution, security, and legal compliance. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
California and other privacy rights
Depending on where you live and whether a law applies to MAX, you may have rights to request access, correction, deletion, or information about the use and disclosure of personal information, and to opt out of certain sharing or targeted advertising. We will not discriminate against you for exercising an applicable privacy right.
To make a request, email info@maxserviceus.com or call (408) 829-8377. We may need to verify your identity before completing a request.
Children, links, and changes
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. The site may link to third-party websites that have their own privacy practices. We may update this policy periodically and will post the revised date on this page.
Contact us
MAX Appliance Repair, 1600 Petersen Ave, San Jose, CA 95129
Email: info@maxserviceus.com
Phone: (408) 829-8377
